Latest Updates from NATAS


Update on Five Stars Tours Situation
10/01/2014

NATAS has been in touch with the relevant bodies, as well as our partners and members, to see how affected Five Stars Tours customers can be assisted.

NATAS’s official insurance partner, AIG Asia Pacific Insurance Pte Ltd, has agreed to provide a 20% discount on premium for AIG’s Travel Guard insurance policies purchased by affected customers booking a new trip with NATAS members. This discount will only be valid for policies purchased before 30th January 2014.

As of 17:00, 10th January 2014, several travel agents have indicated that they will be coming on board to render assistance and offer the following services to affected customers:

(For the full details on services being offered, please click here)

-          Air Sino-Euro Associates Travel

o   Charter flights from Johor Bahru to Ipoh will be operated on 29th and 30th January, and will include a free coach transfer from People’s Park Centre Singapore to Senai Airport (JHB). Affected customers who are interested to book a seat on the charter flights and are able to produce a Five Stars Tours Booking Form will be able to receive a goodwill discount.

-          Chan Brothers Travel

o   Affected customers will receive a goodwill discount of 10% off package tours to worldwide destinations, based on group departure, booked from now till 15th January 2014.

-          CTC Travel

o   Affected customers who are able to present a Five Stars Tours booking form will be given a CTC Travel Voucher per passenger. Customers in possession of Five Stars Tours Travel Vouchers can also exchange them for CTC Travel Vouchers. The redemption period will be from now till 24th January 2014.

-          Dynasty Travel

o   120 chartered coach seats will be offered free of charge to affected customers travelling to Kuala Lumpur on 29th January 2014 and returning to Singapore on 3rd February 2014. Bookings are on a first come first served basis and must be made before 17th January 2014.

-          Hong Thai Travel

o   Affected customers who join a Hong Thai Travel package tour can receive up to 50% off their deposits paid. Bookings must be made by 17th January 2014.

-          New Shan Travel

o   Affected customers can contact New Shan Travel to seek advice on appropriate offers and discounts available to them.

-          Super Travel

o   Affected customers will be given rebates of $50 - $100 on all Asia and Oceania tours booked with Super Travel. Affected customers booking Europe, Americas or Exotic tours will be given rebates of $150 - $200.

Terms and conditions apply for individual travel agents. 

Affected customers who wish to contact the above-mentioned travel agents may do so via the following avenues:

-          Air Sino-Euro Associates Travel

o   Ticketing Hotline: 64389773

-          Chan Brothers Travel

o   Enquiry Hotline: 6438 8880

o   Email: inquiry@chanbrothers.com.sg

-          CTC Travel

o   International Tours Hotline: 6536 3995

o   China Tours Hotline: 6536 4733

o   Free & Easy/Cruise Hotline: 6532 5552

o   Email: enquiry@ctc.com.sg

-          Dynasty Travel

o   Enquiry Hotline: 6532 3833

-          Hong Thai Travel

o   Enquiry Hotline: 6533 1788

o   Email: enquiries@hongthai.com.sg

-          New Shan Travel

o   Retail Ticketing Hotline: 6221 9333 / 6227 1633

o   Retail Ticketing Email: tickets@newshan.com.sg

o   Tours Hotline: 6546 7333

o   Tours Email: tours@newshan.com.sg

-          Super Travel

o   Asia & Oceania Tours Hotline: 6538 6768

o   Europe Tours Hotline: 6392 3688




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